Facebook Messenger Configuration
Overview
Connect your Facebook Pages to enable Facebook Messenger conversations in EzPulze. Once connected, customer messages sent to your Facebook Page will appear in your EzPulze inbox.
Connecting a Facebook Page
- Go to Settings → Channel Configuration
- Click Connect Facebook Page
- Log in with your Facebook account (must have admin access to the page)
- Select the Facebook Page(s) you want to connect
- Grant the required permissions
- Click Confirm
Once connected, the page appears in your channel list with a Connected status.
Page Details
| Field | Description |
|---|---|
| Page Name | Name of your Facebook Page |
| Page ID | Facebook's unique identifier for the page |
| Status | Connected or Disconnected |
| Connected Date | When the page was connected to EzPulze |
Managing Connected Pages
Activating a Page
After connecting, you may need to activate the page to start receiving messages:
- Find the page in the channel list
- Click the Activate toggle
- Messages from this page will now flow into EzPulze
Deactivating a Page
To temporarily stop receiving messages from a page:
- Find the page in the channel list
- Click the Deactivate toggle
- New messages will no longer appear in EzPulze (existing conversations remain)
Disconnecting a Page
To completely remove a page connection:
- Find the page in the channel list
- Click Disconnect
- Confirm the action
Disconnecting a page stops all message flow. Existing conversation history remains in EzPulze, but you won't be able to send or receive new messages on that page until you reconnect.
Ad Accounts
When you connect a Facebook Page, EzPulze also discovers the Facebook Ad Accounts linked to it. These power the Ad Campaigns and Lead Forms features.
Open the Ad Accounts section in Channel Configuration to manage them:
2. Expand the "Ad Accounts" section
3. Capture the list of discovered ad accounts
Save to:
static/img/screenshots/settings/channels/ad-accounts.png| Field | Description |
|---|---|
| Ad Account | The ad account name and ID |
| Business | The Business Manager the account belongs to |
| FB Status | The account's status on Facebook |
| Status | Whether it's activated in EzPulze |
Activate an ad account to use it for Ad Campaigns and Lead Forms. If no accounts appear, make sure a Facebook Page is connected first.
Tips
- Connect all your active pages so customer messages don't go unanswered
- Activate only pages you can manage — don't activate pages if you don't have agents to respond
- Check connection status regularly — if a page shows as disconnected, reconnect it to resume messaging