Billing & Plans
The Billing & Plans page is where you manage your subscription, add funds, track message charges, configure low-balance alerts, and view messaging rates by country.
Screenshot: Billing & Plans page showing the plan subscription card at the top and four tabs below: Billing Balance, Message Charges, Alerts, and Country Rates
billing-overview.png
1. Go to Settings → Billing & Plans from the sidebar
2. Capture the full page showing the plan card and the tabs
Save to:
2. Capture the full page showing the plan card and the tabs
Save to:
static/img/screenshots/settings/billing/billing-overview.pngPlan subscription​
At the top of the page, a card shows your current subscription details:
| Field | Description |
|---|---|
| Plan Name | The name of your active plan |
| Status | Current status — Active (green), Cancelled (red), or other |
| Billing Cycle | Monthly, Quarterly, Half-Yearly, or Annual |
| Plan Price | Price for the current billing cycle |
| Started On | Date the plan started |
| Expires On | Date the plan expires (if applicable) |
Screenshot: Plan subscription card showing plan name, active status badge, billing cycle, price, start date, and expiry date
plan-subscription.png
1. Go to Billing & Plans
2. Capture the plan subscription card at the top of the page
Save to:
2. Capture the plan subscription card at the top of the page
Save to:
static/img/screenshots/settings/billing/plan-subscription.pngExpiry alerts​
- Plan Expiring Soon — A warning appears 7 days before your plan expires, with options to Renew Plan or Contact Support
- Plan Has Expired — An alert appears after the plan has expired, with the same action buttons
Billing Balance tab​
The first tab shows your current balance and payment history.
Current balance​
Your account balance is displayed prominently at the top. This is the balance used to pay for outgoing WhatsApp messages.
Adding funds​
Click Add Funds to open the recharge dialog. Two payment methods are available:
Online payment (Razorpay)​
Instant balance top-up using UPI, cards, net banking, or wallets.
Screenshot: Add Funds dialog showing the online payment option with amount input, charge breakdown (GST, gateway fees, platform fee), and total amount
add-funds-online.png
1. Click "Add Funds"
2. Select the Online Payment tab
3. Enter a recharge amount
4. Capture the dialog showing the amount and charge breakdown
Save to:
2. Select the Online Payment tab
3. Enter a recharge amount
4. Capture the dialog showing the amount and charge breakdown
Save to:
static/img/screenshots/settings/billing/add-funds-online.png- Enter the recharge amount
- Review the charge breakdown:
| Line item | Description |
|---|---|
| Recharge Amount | The amount you entered |
| GST on Recharge | 18% GST (for INR payments) |
| Gateway Charges | Payment processing fee |
| Platform Fee | Platform service fee |
| GST on Gateway Fee | 18% GST on the gateway charges |
| Total Amount | The total you will pay |
| Amount Credited | The amount added to your balance |
- Click Pay to proceed to the Razorpay payment screen
- Complete the payment — your balance updates instantly
Offline / Bank transfer​
For manual bank transfers (cheque, NEFT, RTGS, IMPS).
Screenshot: Add Funds dialog showing the offline payment option with bank details, amount field, transaction date, payment mode dropdown, reference number, and receipt upload
add-funds-offline.png
1. Click "Add Funds"
2. Select the Offline Payment tab
3. Capture the dialog showing bank details and the form fields
Save to:
2. Select the Offline Payment tab
3. Capture the dialog showing bank details and the form fields
Save to:
static/img/screenshots/settings/billing/add-funds-offline.png- Note the bank account details displayed (bank name, account name, account number, IFSC code, branch)
- Make the transfer from your bank
- Fill in the form:
| Field | Description |
|---|---|
| Amount | The amount you transferred |
| Transaction Date | Date of the transfer |
| Payment Mode | Cheque, Bank Deposit, NEFT, RTGS, or IMPS |
| Reference Number | Transaction or cheque reference number |
| Receipt | Upload a screenshot or receipt (JPEG, PNG, WebP, or PDF — max 5 MB) |
- Click Submit — the payment goes into Pending status
- An admin reviews and approves the payment (typically within 24 hours)
- Once approved, the amount is credited to your balance (minus 18% GST deduction)
Billing history​
Below the balance, a table shows all transactions:
| Column | Description |
|---|---|
| Date | Transaction date and time |
| Description | What the transaction was for |
| Status | For offline payments: Pending, Approved, or Rejected |
| Amount | Credit (green, positive) or debit (red, negative) |
| Balance After | Your balance after this transaction |
Transactions are sorted by date, with the newest first.
Screenshot: Billing History table showing transactions with date, description, status, amount (green for credits, red for debits), and balance after
billing-history.png
1. On the Billing Balance tab, scroll down to the history table
2. Capture the table showing several transactions with credits and debits
Save to:
2. Capture the table showing several transactions with credits and debits
Save to:
static/img/screenshots/settings/billing/billing-history.pngMessage Charges tab​
The second tab shows a detailed breakdown of charges for every outgoing message.
Filters​
| Filter | Description |
|---|---|
| Message Type | All, Marketing, Utility, Authentication, Service |
| Template | Filter by a specific template |
| Mobile Number | Search by recipient phone number |
| Date Range | Custom date range |
Click Apply to filter, or Clear to reset. The Total Amount for the filtered results is displayed above the table.
Screenshot: Message Charges tab showing filters at the top and a table with date, mobile number, message type badge, template name, status, charge, and refund columns
message-charges.png
1. Click the "Message Charges" tab
2. Apply a date range filter
3. Capture the filters and table showing several message charges
Save to:
2. Apply a date range filter
3. Capture the filters and table showing several message charges
Save to:
static/img/screenshots/settings/billing/message-charges.pngMessage charges table​
| Column | Description |
|---|---|
| Date | When the message was sent |
| Mobile Number | Recipient's phone number |
| Message Type | Marketing (purple), Utility (cyan), Authentication (green), or Service (gray) |
| Template Name | Which template was used |
| Status | Delivered/Read (green), Pending/Sent (yellow), or Failed (red) |
| Charge | Amount charged — shows "Free" if no charge |
| Refunded | Checkmark if the charge was refunded |
The table supports pagination with 25, 50, or 100 items per page.
Alerts tab​
The third tab lets you configure low-balance alerts so you never run out of funds unexpectedly.
Screenshot: Alerts tab showing alert threshold input field, current balance, and a status indicator (green checkmark for sufficient or red warning for low)
alerts-tab.png
1. Click the "Alerts" tab
2. Capture the tab showing the threshold input and current balance status
Save to:
2. Capture the tab showing the threshold input and current balance status
Save to:
static/img/screenshots/settings/billing/alerts-tab.pngAlert threshold​
Set a minimum balance amount. When your balance drops below this threshold:
- A low balance warning appears in the application
- You are notified to add funds
Current status​
The tab shows:
| Field | Description |
|---|---|
| Current Balance | Your current account balance |
| Alert Threshold | The threshold you set |
| Status | "Balance is sufficient" (green) or "Balance is low!" (red) |
Click Save to update the threshold.
Country Rates & Access tab​
The fourth tab shows WhatsApp messaging rates for each country and whether messaging to that country is allowed or restricted.
Screenshot: Country Rates tab showing filter buttons (All, Allowed, Restricted), search bar, and a table of countries with dial codes and per-message rates for Marketing, Utility, Authentication, and Service
country-rates.png
1. Click the "Country Rates & Access" tab
2. Capture the table showing several countries with their rates and access status
Save to:
2. Capture the table showing several countries with their rates and access status
Save to:
static/img/screenshots/settings/billing/country-rates.pngFilters​
- All Countries — Show every country
- Allowed Only — Show only countries you can send messages to
- Restricted Only — Show countries that are blocked
- Search — Search by country name, country code (e.g., IN), or dial code (e.g., +91)
Country rates table​
| Column | Description |
|---|---|
| Country | Country name with badges: Primary (your home country), Allowed (green checkmark), or Restricted (red cross) |
| Dial Code | International dialing code |
| Marketing Rate | Per-message rate for marketing messages |
| Utility Rate | Per-message rate for utility messages |
| Authentication Rate | Per-message rate for authentication messages |
| Service Rate | Per-message rate for service messages (always free) |
Your primary country is highlighted in the table for easy reference.
info
Country access is controlled by your administrator. If a country you need is restricted, contact your admin to enable it. Restrictions are typically used for cost control.
Tips​
- Set a low-balance alert — Configure a threshold in the Alerts tab so you're warned before your balance runs out
- Use online payment for instant top-up — Razorpay payments credit your balance immediately, while bank transfers require admin approval
- Monitor message charges — Use the Message Charges tab to track spending by message type and template
- Check country rates — Before sending campaigns to new countries, check the rates in the Country Rates tab to estimate costs
- Watch for plan expiry — The plan card warns you 7 days before expiry so you have time to renew