Compose Message
What is Compose Message?
Compose Message lets you send template messages to one or more contacts as a broadcast across WhatsApp, Facebook Messenger, and Instagram. Instead of messaging each person individually, you can select your channel, choose your recipients, pick an approved template, fill in the details, and send it all at once.
Think of it as a mail merge for your messaging channels — you choose who to message, pick a pre-approved template, and the portal fills in each person's details automatically.
2. Look at the left sidebar — expand the "Messaging" parent menu
3. Click on "Compose Message" under Messaging
4. Capture the sidebar showing Messaging → Compose Message highlighted
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static/img/screenshots/compose-message/overview/compose-message-sidebar.pngWhy use Compose Message?
| Use case | Example |
|---|---|
| Promotional campaigns | Send a sale announcement to all your customers |
| Order updates | Notify multiple customers about shipping status |
| Reminders | Send appointment reminders to a filtered group |
| Announcements | Share important news with your contact list |
| Re-engagement | Reach out to inactive customers with a special offer |
How to get there
- Log in to the portal
- In the left sidebar, click Messaging
- Click Compose Message
2. Capture the full page showing the two accordion panels on the left and the preview area on the right
Save to:
static/img/screenshots/compose-message/overview/compose-message-page.pngThe three-step process
Sending a broadcast message is a simple three-step process:
Step 1: Select Channel
→ Choose WhatsApp, Facebook Messenger, or Instagram
↓
Step 2: Contact Setup
→ Choose who will receive your message
↓
Step 3: Template & Parameters
→ Pick a template and fill in the details
↓
Send Message!
Each step is an expandable panel on the left side of the screen. A green checkmark appears on each panel when it's ready, and the preview on the right shows you exactly how your message will look.
Supported channels
| Channel | Message Types | Notes |
|---|---|---|
| WhatsApp templates | Must be pre-approved by Meta. Supports text, image, video, document, carousel, product, and Flow templates | |
| Facebook Messenger | Text messages, Structured messages (button templates, generic card templates) | Send plain text with optional media, or interactive button/card messages |
| Text messages, Structured messages (button templates, generic card templates) | Same options as Messenger, sent to Instagram DM contacts |
Select your channel first — this determines which message options, contacts, and recipient methods are available.
- WhatsApp: You need at least one approved template. If you haven't created any templates yet, go to WhatsApp Templates first.
- Messenger / Instagram: No pre-approved templates needed — you can compose text or structured messages directly.
- Make sure your channel is connected to the portal. See Channel Configuration for setup instructions.