Campaign Settings

The campaign settings are accessed by clicking the Settings icon in the Campaign Builder header. Settings are organized into two tabs: Campaign Details and Audience.

Tab 1: Campaign Details

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Screenshot: Campaign Details tab showing name, description, reply action, and status

campaign-details-tab.png

1. In the Campaign Builder, click the Settings icon
2. Go to the Campaign Details tab
3. Capture the full settings panel
Save to: static/img/screenshots/drip-campaigns/settings/campaign-details-tab.png

Name

The campaign name — must be unique across all your campaigns.

Rule	Limit
Minimum	1 character
Maximum	255 characters
Must be unique	No two campaigns can have the same name

Description

An optional description explaining the campaign's purpose.

Rule	Limit
Maximum	1,000 characters

Reply Action

Controls what happens when a contact replies to a campaign message.

Option	Behavior	When to use
Stop	The campaign stops immediately for that contact. No more messages are sent.	Sales campaigns where a reply means a human should take over
Continue	The campaign continues sending messages regardless of replies.	Educational series, course delivery, announcements
Restart	The campaign restarts from the beginning for that contact.	Re-engagement campaigns where a reply shows renewed interest

Choosing the right reply action

• Most campaigns should use Stop — when someone replies, they expect a human response
• Use Continue only for truly one-way communication like course lessons
• Use Restart sparingly — it can feel repetitive if the contact keeps replying

Status

Shows the current campaign status. You cannot change the status directly from here — use the actions on the Campaign List page instead.

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Tab 2: Audience

The Audience tab is where you select who will receive the campaign.

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Screenshot: Audience tab showing contact selection methods

audience-tab.png

1. In Settings, go to the Audience tab
2. Show the selection type options
3. Capture the audience selection panel
Save to: static/img/screenshots/drip-campaigns/settings/audience-tab.png

Selection methods

Method	How it works	Channels
Individual contacts	Browse and pick specific contacts from your list	All
Group	Select a Contact Group — all members are enrolled	All
Filter-based	Use custom field filters to target contacts	All
CSV upload	Upload a CSV file with phone numbers. The file is validated client-side and a preview is shown before saving.	WhatsApp only

Contact limit

Each campaign supports up to 1,000 contacts. If you need to reach more people, consider creating multiple campaigns or using Compose Message for one-time broadcasts.

What you can change while active

Once a campaign is active, you cannot change most settings. Here's what you can and can't do:

Setting	Can change while active?
Campaign name	No
Description	No
Reply action	No
Message steps	No
Timing/delays	No
Add more contacts	Yes (via the Enroll action)
Remove contacts	Yes (via the Unenroll action)

info

To make changes to an active campaign, you need to archive it and create a new campaign (or duplicate and modify the copy).