WhatsApp Flows
This page applies to WhatsApp broadcasts only. WhatsApp Flows are not available for Facebook Messenger or Instagram.
Some templates include a WhatsApp Flow button. Flows are interactive experiences — like forms, surveys, or booking screens — that open inside WhatsApp when the recipient taps the button.
What are WhatsApp Flows?
A WhatsApp Flow is an interactive mini-app inside WhatsApp. When a customer taps a Flow button in your message, an interactive screen opens where they can fill in forms, make selections, or complete actions — all without leaving WhatsApp.
Common examples:
- Appointment booking forms
- Customer feedback surveys
- Product order forms
- Registration forms
How Flows Work in Compose Message
When you select a template that has a Flow button, the system automatically:
- Detects the Flow button in the template
- Loads the Flow details from the portal
- Shows a Flow configuration section if the Flow uses data exchange
2. Wait for the Flow details to load
3. Capture Panel 2 showing the Flow configuration section with the Flow name and data fields
Save to:
static/img/screenshots/compose-message/whatsapp-flows/flow-detected.pngData Exchange Configuration
Some Flows use data exchange — this means you can send initial data to the Flow when the message is delivered. For example, you might pre-fill a customer's name or order number in the Flow form.
When a Flow has data exchange enabled, you'll see a configuration section below the template parameters:
2. Scroll down to the Flow configuration section
3. Capture the data exchange fields showing the Flow name and configurable initial data
Save to:
static/img/screenshots/compose-message/whatsapp-flows/flow-data-config.pngWhat you'll see:
| Element | Description |
|---|---|
| Flow name | The name of the connected Flow |
| Data fields | Input fields for the initial data to send with the Flow |
Fill in the data fields as needed. This data will be available inside the Flow when the recipient opens it.
Flows Without Data Exchange
If a Flow does not use data exchange, there's nothing extra to configure. The Flow button works automatically — when the recipient taps it, the Flow opens with its default screen.
WhatsApp Flows are created and managed separately from templates. If you need to create or edit a Flow, contact your administrator or go to the Flows section of the portal.