Flow List
When you open Automation → Chatbot Flows, you land on the Flow List page. This is your central dashboard for all chatbot flows.
2. Make sure you have 3–5 flows with different statuses (active, inactive)
3. Capture the full page showing the search bar, filters, and flow list table
Save to:
static/img/screenshots/chatbot-flows/flow-list/flow-list-full.pngWhat you see on this page
Each flow in the list shows the following information:
| Column | What it means |
|---|---|
| Flow Name | The name of your flow (e.g., "Welcome Bot", "Order Tracker") |
| Channel | The channel this flow is built for — WhatsApp (green), Messenger (blue), or Instagram (pink) — shown as a color-coded badge |
| Description | A short description of what the flow does |
| Trigger Type | How the flow starts — Keyword, Button Click, Webhook, Manual, Post Comment, etc. For Keyword triggers, the keywords are shown below the trigger type |
| Version | The current active version number |
| Status | Whether the flow is active (on) or inactive (off) |
| Created Date | When the flow was first created |
| Actions | Buttons to view logs, trigger flow, or delete the flow |
Searching and filtering
Search by name
Use the search bar at the top to find a flow by its name. Start typing and the list filters automatically.
Filters
You can narrow down the list using three filters:
| Filter | Options |
|---|---|
| Trigger Type | Keyword, Button Click, Webhook, Manual, Order Received, WhatsApp Flow Submitted |
| Status | Active, Inactive |
| Channel | WhatsApp, Messenger, Instagram |
2. Open the Trigger Type and Status filter dropdowns
3. Capture the filter area showing available filter options
Save to:
static/img/screenshots/chatbot-flows/flow-list/flow-list-filters.pngSorting
Click any column header to sort the list. Click again to reverse the order.
Actions on each flow
Each flow row has an action menu with these options:
| Action | What it does |
|---|---|
| View Logs | Opens the Flow Logs for this flow |
| Trigger Flow | Manually trigger the flow for selected contacts (only for Manual trigger type) |
| Delete | Permanently removes the flow |
To edit a flow, click on the flow name or row to open it in the Flow Builder.
2. Click the action menu (three dots) on any flow row
3. Capture the dropdown showing all available actions
Save to:
static/img/screenshots/chatbot-flows/flow-list/flow-action-menu.pngStatus toggle
Each flow has a status toggle that lets you quickly activate or deactivate it:
- Active (on) — The flow is live and will respond to triggers
- Inactive (off) — The flow is paused and won't respond to any triggers
Make sure your flow has at least one published version. You cannot activate a flow without a published version.
Deleting a flow
When you click Delete, the system checks if the flow has any active conversations. If it does, you cannot delete it until those conversations are complete.
Pagination
The flow list supports pagination at the bottom of the page. You can choose to display 25, 50, or 100 flows per page.
Mobile view
On smaller screens, flows are displayed as cards instead of a table. Each card shows the flow name, trigger type, status, and action buttons.
Creating a new flow
Click the Create Flow button at the top of the page. You'll first be asked to select a channel (WhatsApp, Messenger, or Instagram) for the new flow. After selecting a channel, you're taken to the Flow Builder where you can start building.
The channel cannot be changed after the flow is created. Make sure you select the correct channel before proceeding.
If you don't see the Create Flow button, your role may not have permission to create flows. Contact your administrator.